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Support at Home:
Complete Guide

From 1 November 2025, Support at Home (SAH) replaces the Home Care Packages program (HCP) and the Short-Term Restorative Care program with a more simplified system for all in-home aged care Australians.

Step-by-Step Guide

Registering for Support

To begin, simply register on My Aged Care or by calling 1800 200 422 for an assessment. It usually takes less than half an hour, and having your Medicare card nearby helps things go smoothly. If you feel unsure, we are happy to sit beside you and help with the call.

Home Assessment Meeting

An assessor will visit your home to learn about your daily routine and how to make life easier for you. To help you feel prepared, we provide a helpful checklist so you can remember all the things that matter most to your comfort and well-being.

Your Support Plan

Once your eligibility is confirmed, you and your assessor will thoughtfully design a personalised plan together. This becomes a kind of map for your care, listing the helpful services that best match your personal goals and keep you feeling safe and happy.

Receiving Your Letter

You will receive a hopeful letter confirming your approval and the funding you are entitled to. While waiting for the official start, we are here to explain your budget clearly and can help organise private care to keep you safe in the meantime.

Joining LingCare

Once approved, simply select LingCare as your provider. We handle all the administration and transition paperwork, allowing you to focus on receiving the best possible care that respects your lifestyle and cultural preferences from day one. If any part of this process feels confusing, our LingCare team is here to guide you step by step.

Your Partner in the Process

We handle the paperwork, follow up with My Aged Care, and explain the fine print so you don't have to. Our goal is to minimise your wait time and maximise your care outcomes.

Expert Navigation Through Funding

Navigating the complexity of Australian Government funding can feel overwhelming.

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At LingCare, we provide expert guidance to ensure your family accesses every dollar of support you are entitled to.

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We’ve helped hundreds of families secure the maximum funding they are entitled to, bridging the gap between eligibility and the start of premium home care.

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Learn more about Support at Home funding classifications here.

Our team is here to guide your family

Navigating the Australian home care funding system can be complex. Speak with our friendly care coordinator to find the right support for your loved ones. We provide clear guidance to help you navigate home care with confidence.

LingCare-Home-Care-logo

ADDRESS

139 Anzac Highway

Kurralta Park

SA  5037

EMAIL

PHONE

(08) 8371 0711

0481 338 851

0481 338 859

OPENING HOURS

Mon - Fri 9:00 am – 4:30 pm

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